FAQs on IBackup subscription plans

It is charged at the time of subscription and subsequently on the first day of every month for the duration of your subscription.

Monthly subscription: The charges are pro-rated.
For instance if you sign up for a plan that provides 10 GB of storage space ($9.95/month plan), on the 16th of April, then you would be charged only for 15 days, i.e. between 16th and the 30th of April (both days inclusive). Your total charges for April would be $5. For the subsequent period, you would be required to pay $9.95 a month. Your credit card will be charged on the first of every month.

Annual subscription: You are charged for the entire year, beginning from the date of your subscription.

Refunds for subscriptions are issued only if the account is canceled within 15 days of its creation date.

Yearly refunds may be issued on a pro-rated basis (excluding the current month) on a case-by-case basis if there is a technical issue with our Backup Software. If our support can resolve the issue then no refund will be issued.

If you have a free trial account and want to subscribe to the service, just login to IBackup using your free trial Username and Password. Click 'Upgrade Account' and choose a plan that suits your needs.

If you already have an account and wish to upgrade, just login to IBackup using your free trial Username and Password. Click 'Upgrade Account' and choose a plan that suits your needs.

Refer to our FAQ page and demos. If your query remains unresolved, use the feedback form.

If you already hold an IBackup account and have a query related to your bill, use the feedback form.

Monthly charges are usually deducted in the first week of every month. However, some transactions may fail due to insufficient funds at your end/other reasons.

In such cases, the procedure is repeated after a week and if this fails, then it is repeated in the middle of the month. At this point, an email is sent out to inform the account holder that the transaction did not go through or that the correct/updated credit card information is required. The final attempt is made in the last week of the month. Subsequent to this, the account(s) of the cardholder whose transactions was unsuccessful is canceled.

Note: The deductions appear under the head 'IBACKUP.COM PRO SOFTNET 800-949-3555 CA' on your credit card statement.

Login to your IBackup account via any browser. Click 'Edit Credit Card' to update your credit card information.